SHOP POLICY
Delivery Policy
At Rayleigh Florist, we pride ourselves on prompt and reliable flower delivery to ensure your thoughtful gestures arrive exactly when you need them to.
Delivery Days & Hours
We deliver 7 days a week, including weekends and public holidays.
Delivery hours are between 8:00 AM and 8:00 PM.
Same-Day & Same-Hour Delivery
We offer guaranteed same-day delivery for orders placed during business hours.
In most cases, delivery is fulfilled within 3 hours of order confirmation, subject to flower availability and recipient location.
To ensure same-hour delivery, orders must be placed at least 1 hour in advance of the desired delivery time.
For timed deliveries (e.g., "deliver exactly at 3 PM"), please specify during checkout and we will do our best to accommodate.
Delivery Areas
We deliver across Rayleigh and surrounding areas, covering as far as Dagenham, Essex to Shoeburyness.
All areas are covered—no order is too small, and no delivery is too far.
If you're unsure whether your postcode is included, please contact us before placing your order.
Special Instructions
You may include specific delivery instructions (e.g., "hand to receptionist").
Please note:
We do not leave flowers unattended on doorsteps.
If the recipient is unavailable, the flowers will be returned to our shop, and we will leave a contact card so the recipient can call us to arrange collection or redelivery.
Unsuccessful Deliveries
If we are unable to complete a delivery due to reasons such as an incorrect address, recipient unavailability, or restricted access, we will contact you to arrange redelivery or collection.
Contact Us
For any delivery-related questions or to make changes to your order, please call us at 01268 655959.
Privacy Policy
1. Introduction
Rayleigh Florist ("we," "us," or "our") is committed to safeguarding your privacy and handling your personal data in accordance with applicable UK data protection laws.
2. Data We Collect
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Personal details you provide when placing orders: name, billing and delivery addresses, email, phone number, and payment details.
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Order metadata including delivery instructions, recipient information, and card messaging.
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Website usage data such as IP address, browser type, device, pages visited, and cookies (depending on your browser settings).
3. Use of Data
We process your data to:
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Fulfill and manage your orders (including contacting you about order updates).
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Provide customer support.
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Send marketing messages (if you have opted in).
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Improve our website and services through internal analysis.
This aligns with practices seen in flower delivery businesses similar to Expressions Florist expressionsflorist.co.uk.
4. Legal Basis
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Contractual necessity for order processing.
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Legitimate interests for customer service and business improvements.
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Consent, where needed, for marketing communications.
5. Sharing Your Data
We may share your personal data with:
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Delivery partners and floristry collaborators.
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Payment processors.
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Technical and marketing service providers.
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Law enforcement or regulators, if required.
This is aligned with structures found in similar retail and floral operations expressionsflorist.co.uk.
6. Data Retention
We retain personal data for as long as necessary to meet legal, tax, or customer service requirements (typically up to 7 years) expressionsflorist.co.uk.
7. Your Rights
You can request access, rectification, erasure, restriction, or portability of your data. You can object to processing or withdraw consent (for marketing) at any time. Complaints may be made to the UK Information Commissioner’s Office (ICO) expressionsflorist.co.uk.
8. Security Measures
We implement appropriate technical and organizational measures to protect your data, including secure payment processing (e.g. PCI-DSS). This mirrors security commitments made by comparable florists expressionsflorist.co.uk.
9. Cookies
We use cookies to enhance your browsing and shopping experience. You may disable cookies in your browser settings; note this may affect site functionality expressionsflorist.co.uk.
10. Policy Updates
We may update this policy occasionally. Significant changes will be communicated via email or a notice on our website.
Terms of Use
1. Acceptance of Terms
By using our site, you agree to these Terms in full.
2. Age Requirement
You must be at least 18 years old to place orders.
3. Use of Our Website
You may use the site for personal, non-commercial purposes only and must not misuse or disrupt it.
4. Orders & Pricing
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All orders are subject to availability and acceptance.
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Prices are as listed but may change—confirmed at checkout.
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We reserve the right to cancel orders if there’s a pricing error or stock issue.
5. Payment
Payment must be completed at the point of purchase. We accept all major payment methods as shown on the site.
6. Delivery & Returns
Delivery terms (times, areas, charges) will be specified on our site. If you're unhappy with your order, please contact us promptly. We will consider replacements or refunds on a case-by-case basis.
7. Intellectual Property
All site content (text, images, logos) is owned by Rayleigh Florist and protected by intellectual property laws. Unauthorized use is prohibited.
8. Limitation of Liability
We are not liable for indirect losses (like lost enjoyment). Our direct liability is limited to the amount you paid, except where prohibited by law.
9. Changes to Terms
We can change these Terms at any time. We’ll notify you of major changes via the site or email.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.